Bookings & Cancellations
- All grooms are one-to-one to ensure calm, focused care.
- Accurate details about your dog’s breed, coat, health, and behaviour must be provided when booking.
- 24 hours’ notice is required for cancellations or rescheduling.
- Less than 24 hours’ notice may incur a 50% fee; no-shows are charged in full.
- Arrivals over 20 minutes late are treated as no-shows.
- Late collection is charged at £5 per 10 minutes. Repeated lateness may result in refusal of future bookings.
Payments
- A deposit is required to secure appointments.
- Full payment is due on collection (cash or card).
- Prices are estimates; extra charges may apply for matting, difficult handling, or flea treatment.
- Unpaid balances after 5 days incur a £50 late fee and may be pursued under the Fraud Act 2006 or through the Small Claims Court.
Health & Welfare
- Your dog’s safety is our priority. We may stop a groom if a dog becomes distressed or aggressive.
- Severely matted coats will be clipped short in line with the Animal Welfare Act 2006. Extra time is charged at £7.50 per 15 minutes.
- Bark & Barrel is not responsible for skin issues, underlying conditions, or vet bills revealed during mat removal.
- Dogs must be flea-free. A £25 sanitisation fee applies if fleas are found.
- All medical conditions must be disclosed before grooming